Monday, September 28, 2015

A useful paper in a economics journal?

This article reports that checklists + monitoring their use results in better performance of employees but checklists without monitoring does not. The results indicate that helping employees to remember what to do and increasing what supervisors learn about what employees are doing are the drivers that increase performance.

Here are two takeaways.
  1. Tell people you supervise clearly what you want them to do, if possible.
  2. Monitor their behavior to learn what they do.
Extrapolating the takeaways suggests that
  1. Supervisors should think hard about exactly what they want employees to do.
  2. Supervisors should communicate clearly to employees what they want the employees to do and coach them to do these things,
  3. Supervisors should monitor what the employees do.
  4. Supervisors should communicate to employees what the employees are doing well and what they need to do to improve.
  5. .The reward structure should reward employees for what they do well and should not reward them for what they do poorly.
  6. It the supervisor cannot communicate clearly to employees what they want employees to do, they better be able to communicate clearly what they want the employees to accomplish. If you can't identify good behavior, you better be able to identify good outcomes.

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